Enter your email:
Email us a picture of your
favorite pet!
Warranty

Polar Fusion LLC (dba ZooKeeper USA) warrants this product against defects in material or workmanship as follows:

For a period of 90 days from the date of purchase, The ZooKeeper product is covered under warranty, to the original owner, for the activities for which they were intended. This warranty does not cover cosmetic damage or damage caused beyond the control of Polar Fusion such as acts of God, accident, negligence, abuse, misuse, normal wear and tear, or modification of, or to, any part of the product. This warranty does not cover damage due to improper care, maintenance or operation, or attempted repair by anyone other than the Polar Fusion warranty service center.  This warranty does not cover products sold AS IS.

Upon receipt of the product, the Polar Fusion warranty service center will inspect it and determine if the product falls within the warranty policy. If your Polar Fusion product fails due to a manufacturing or workmanship defect, our first option will be to repair the item, free of charge and return it with freight prepaid. If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, we will replace it.

Non-warranty repairs or repairs needed after the three year period are completed at the expense of the customer. The customer can elect to have the product repaired or returned. The cost of the repair and the return freight are both the responsibility of the customer.

REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER. POLAR FUSION SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. ANY IMPLIED WARRANTY OF MERCHANTABILITY FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY, EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary from state to state, or province to province. This warranty is only valid in the United States and Canada.

To obtain warranty service, you must return the product to the Polar Fusion warranty service center in its original packaging or in secure packaging with an equal degree of protection, along with the proof of purchase in the form of a bill of sale or receipted invoice which evidences the product is within the warranty period. Also required is a packing list which includes your name, daytime telephone number, and return street address. PO boxes are not acceptable due to the shipping and package tracking services used. Please include on the packing list a brief description of the warranty issue. Mail products to:

Polar Fusion LLC
The ZooKeeper Warranty Service Center
10605 SE 240th St, #400
Kent, WA 98031


You may want to ship your package with a delivery company that offers a tracking service.

Polar Fusion is not responsible for your product until it is received into our warranty service center. Polar Fusion will not take responsibility for any product lost in shipping on the way to our warranty service center.